Effective Date: 6/1/2025

Privacy Policy

Kaloop (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and disclose your information when you use our websites, applications, and related services (collectively, the “Platform”).By accessing or using the Platform, you agree to this Privacy Policy. If you do not agree, please discontinue use immediately.

1. Information We Collect

We collect information to provide a better experience for our users, including community associations, board members, community managers (CAMs), and homeowners.

a. Information You Provide

Account Information: Name, email address, phone number, mailing address, and password.
Community Information: Association name, management company, and related details.
Payment Information: When applicable, billing details and payment credentials (processed securely through third-party providers such as Stripe).
Communications: Emails, chats, or other correspondence with our team.
Documents & Uploads: Files, meeting minutes, proposals, and other data uploaded to the Platform.

b. Information Automatically Collected

2. How We Use Your Information

We use collected data to:
Provide, maintain, and improve our services.
Personalize user experiences and support association operations.
Process payments and manage subscriptions.
Communicate updates, service notifications, and support messages.
Deliver AI-enhanced responses and automate tasks through approved integrations.
Comply with legal, regulatory, or security obligations.
We do not sell or rent your personal information.

3. How We Share Information

We only share information as necessary to provide and improve our services:
With Service Providers: Payment processors, hosting providers, email systems, and analytics tools (e.g., Stripe, AWS, Google).
With Association Administrators: Data may be shared with your community’s authorized board members or property managers.
With Legal Authorities: When required to comply with the law or protect Kaloop’s rights and safety.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

4. Data Retention

We retain your information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. You may request deletion of your data by contacting privacy@kaloop.com

5. Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. While we strive to protect your data, no system is 100% secure. Users are responsible for safeguarding account credentials and passwords.

6. Your Privacy Rights

Depending on your location, you may have the right to:
Access or request a copy of your personal information.
Correct inaccurate or incomplete data.
Request deletion (“right to be forgotten”).
Withdraw consent or opt out of communications.
To exercise these rights, contact privacy@kaloop.com

7. AI Features and Data Usage

Kaloop uses AI technologies to analyze association documents, generate responses, and automate administrative tasks.
AI models do not train on private user data.
Uploaded data is securely stored and only used within your organization’s environment.
Voice or chatbot interactions are processed in compliance with our data processing agreements.

8. Cookies and Tracking

9. Children’s Privacy

Kaloop is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware of such data, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy periodically. Any updates will be posted on this page with a new effective date. We encourage you to review it regularly to stay informed.

11. Contact Us

For questions or concerns regarding this Privacy Policy or your personal information, please contact:
Kaloop, Inc. 
Attn: Privacy Officer
PO Box 48710 
Sarasota, Fl 34230